They came. Quickly did a fantastic job.
Sam and Darby were very professional and friendly! Fast, courteous installation of furnace, a/c, and water heater! This is our 2nd furnace from Arch, the old one was 24 yrs old. It still worked, but it was time. Strongly recommend Arch Heating & Cooling, Sam and Darby!
I’ve used them twice now and each time they’ve been fantastic. Especially Rosemary who has kept me up to date every step of the way. Reasonable times / expectations. They clearly value customers and respond quickly.
Our home warranty company sent ARCH out to repair our central AC after it started spewing water in the basement and stopped kicking out cold air. They were prompt, professional, and taught us a lot about our unit. They also shared helpful information on maintenance and preventive measures we can take to keep our system functioning strong.
The entire process from estimating to completion was painless and smooth. I was not pressured to make a decision on which company that quoted me to use. Questions were answered prior to my decision-making. Installation was on time and completed on schedule. It was a clean install, both furnace and AC unit outdoors. The crew was professional and rerouted ducting to give me more headroom. The crew also removed an old not used gas line that once was used for a gas fireplace. Top-notch.
Completely satisfied with their promptness and service. Worked with our warranty company and had empathy when our hot water heater failed. Once the water heater arrived they immediately had us on the schedule within 2 days. When the wrong water heater shipped they made sure to contact the warranty company and had it installed the day after the correct one arrived. John was very professional and helpful. Great customer service!
Our home is over 100 years old, and as with all old homes, it comes with a weird set of quirks. We only trust Arch to work on our radiators. Sam is incredibly knowledgeable and even takes the time to help us understand ways to troubleshoot issues so we don’t have to call someone every time we have a concern. I would recommend them to anyone looking to get the job done right the first time.